Sand 5" Sport 2-1 Performance Shorts

SHOPPING QUESTIONS

If you have any questions about your order, please feel free to email us at support@vitalizeapparel.com. We are open Mon-Fri from 9am to 5pm EST.

What are your customer support hours?

We are open Monday-Friday 9am - 5pm EST excluding holidays and weekends.

Is your ordering system secure?

Yes, we have a multi secure software built to protect your privacy

What payment methods can I use?

We accept all major credit cards!

Do you have a sizing chart?

Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit.

Shrinking Item?

For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.

How quickly do you process and ship your orders?

95% of all orders are shipped out within 2-3 business days! We do not ship orders over the weekends. Any orders placed on the weekends or on holidays will be shipped the following business day.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

How long will it take for my order to arrive?

After your order has been shipped, arrival times range anywhere from 7-12 business days.

How to do a return or an exchange?

We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 60 days after purchasing the item. We only accept items in their original, new condition. Washed items and/or with animal hair are not eligible for returns/exchanges.

Note: PLEASE MAKE SURE YOU ADD A NOTE OF YOUR ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE